Refund & Engagement Policy

Overview

Legacy Human Performance ("LHP") programs are fixed-term coaching engagements, not subscriptions. When you enter an engagement, you are committing to a defined term, and LHP is reserving coaching capacity for that term. This policy explains how that commitment works, what happens if circumstances change, and where refunds do and do not apply.

This policy applies to all LHP coaching engagements. Where an individual coaching agreement you have signed states different terms, that agreement governs.

Engagement Terms

LHP coaching programs, including The Missing Link Accelerator and Command, are offered as fixed-term engagements. The length of your program and its start date are set out in your coaching agreement.

Programs may begin with an onboarding and assessment phase. Where they do, your agreement states when the program term begins.

Testing and Third-Party Costs

Some LHP programs include specific tests in the program fee. Your coaching agreement lists exactly which tests are included and when they happen (for example, body composition and fitness testing at the start and end of The Missing Link Accelerator).

Tests and services not listed in your agreement are a client-direct expense, paid by you directly to the provider and not refundable by LHP. This includes laboratory panels, whether ordered through a partner physician or your own physician, specialty or insurance-billed tests, medical care and treatment, and retests beyond those your agreement includes. LHP does not mark up, or take a referral fee on, any test or service you pay for directly.

Live Events and Challenges

Tickets for live events and challenges, including Go Pro With Your Health, are non-refundable. If a genuine emergency prevents you from attending, contact us before the event begins and we will work with you to transfer your ticket.

Refunds

Because LHP engagements reserve dedicated coaching capacity for a fixed term, program fees are non-refundable once the engagement has begun, except where your coaching agreement includes a written program guarantee, in which case that guarantee's terms apply. "Begun" means the onboarding and assessment phase has commenced.

If you have paid for an engagement but onboarding has not yet commenced, contact us and we will discuss options, which may include a full or partial refund at LHP's discretion, or deferral of your start date.

Cancellation by the Client

You may end an engagement at any time by written notice to the address below. Ending an engagement early does not entitle you to a refund of fees already paid, and any remaining scheduled payments under a payment plan remain due for the balance of the term.

Cancellation by LHP

LHP reserves the right to end an engagement where continuing would be inappropriate, including but not limited to circumstances where a medical condition makes coaching unsuitable, where a client is unresponsive for an extended period, or where conduct makes the coaching relationship unworkable. Where LHP ends an engagement for reasons other than client conduct, unused fees will be refunded on a pro-rata basis.

Payment Plans

Where an engagement is paid in installments, the full program fee is owed for the agreed term regardless of payment schedule. Missed payments may result in suspension of coaching services until the account is current.

Rescheduling Sessions

Scheduled coaching sessions may be rescheduled with reasonable notice. Sessions missed without notice are considered delivered and are not made up or credited. Testing appointments with outside providers follow that provider's own rescheduling and cancellation rules.

Changes to This Policy

We may update this policy from time to time. The "Effective Date" above indicates the most recent revision. Changes do not apply retroactively to engagements already in progress.

Contact Us

For questions about this policy, or to give notice under it, contact us at: